Law firms often use Certified Mail® to meet statutory requirements proving Proof of Mailing/Acceptance and/or Proof of Delivery. For many, this means waiting for signed Green Cards to be returned, and then storing the Green Cards in case the delivery of the Certified Mail® letter needs to be proven sometime in the future.
As businesses continue to seek ways to improve regulatory compliance, customer relations and internal efficiency, we have seen first-hand how the move to digitize business processes is leading to changes in the way Certified Mail® is prepared and managed.
We find many Certified Mail® users don’t have an easy way to seek reimbursement from their clients for Certified Mail® sent on their behalf. This despite the fact they may be spending thousands of dollars monthly on Certified Mail. Most often, these businesses are preparing Certified Mail® using postage meters with limited reporting capabilities and don't have staff with enough time to put together a monthly analysis of Certified Mail use by client or reference number.
Law firms that rely on Certified Mail® as part of asset recovery, claims and other processes have to meet strict archival requirements in case an important document's Proof of Delivery is called into question. For many, this means waiting anxiously for signed Green Cards to be returned, and then storing the Green Cards for months or years in case Proof of Delivery ever needs to be proved.